- What happened to the old downloads?
All monthly downloads are removed two months after they’re posted. This is to prevent new subscribers from simply downloading months and months of goodies that they didn’t pay for. If you’re a programmer and you think you can write a plugin to make this system a bit more graceful, please Contact MatthewEbel.net - How do I tell iTunes to put these songs in the Music Library, not the Podcast Directory?
Check out this instructional video, it’ll walk you through it:
- So how do I get that song I heard Matthew play live?
Currently you are able to purchase archive albums called Songs From The Vault as CD’s or downloads. They’ll be available for purchase to the general public only after a period of exclusivity here on Matthew Ebel dot net. - How is this different from Virtual Hot Wings?
VHW will still be updated and improved upon as the fans have time and opportunity, but matthewebel.net is the source for official concert recordings, new music, and exclusive extras.VHW is a project started and maintained by some Matthew Ebel fans. The idea was to create an unofficial bootleg program that would still benefit the artist. In contrast, Matthewebel.net is an official Matthew Ebel Entertainment product, just like all of the Matthew Ebel albums that got you interested in this site to begin with.
- What kind of music will I get?
Matthew Ebel’s music. That’s about as specific as it gets. If Matthew writes an Irish jig or a hard rock tune that simply won’t fit in on an album, you’ll get it through your subscription. If you’d like to hear samples of all the new tunes, check out the Sample List. - But what does Matthew Ebel music sound like?
Boy, are you on the wrong site. If you’re brand new to Matthew’s music, you should probably start with his main site, MatthewEbel.com. You can listen to full-length tracks on his Music Page, buy tracks from iTunes, or even get 3 free songs by joining his mailing list. Of course, there are also 30-second samples of songs from this site posted to the blog. - What if I don’t like a particular concert/song/album?
Just wait for the next one to come out! As with any magazine, TV show, book series, etc., you’re not going to fall in love with every single episode/issue. Even Star Trek: The Next Generation had its lame periods, but the awesome just kept coming. If you’re wondering ’cause you’d like a refund, sorry… there are none. - How Do I Get My Downloads?
All of that should be covered on the About Page. If you still have questions, feel free to Contact MatthewEbel.net. - How do I Use A Coupon Code?
You like the free stuff, eh? Well all you have to do is make sure you sign up for the right membership with the right coupon code. Not all codes work with all passes. Typically a coupon code is good for a certain dollar value, so if you sign up for a higher-priced membership, you’ll get the same value taken off in the end. If the coupon was good for a free month, your subscription will simply expire at the end of the month unless you go Backstage and Add/Renew a new subscription. - You guys screwed up the feed. Again. How do I get iTunes to re-download the right file as a podcast?
Here’s a little video explaining how this works:
- What if I lose/delete something that’s no longer available for download?
This is why you should always backup your data! Seriously, on a case-by-case basis, we’ll try to make sure you get what you’ve paid for. Just Contact MatthewEbel.net and let us know if there’s a problem. - What do you mean by “exclusive” tracks?
The new tunes released as Studio Tracks here on matthewebel.net will not be available through any other channel for at least two calendar months. After that time, Matthew may release them as track downloads or albums. - What about podcasting?
As with all Matthew Ebel music, some of it will be made available for podcasters even before a year has passed. Music downloaded or purchased from Matthew Ebel dot net is not considered podsafe by default. If there’s a tune you’d like to spin on your podcast, you can always Contact MatthewEbel.net and ask! - I’m an affiliate. When do I get paid?
Assuming anyone has used your links to buy a membership, you’ll get paid via PayPal two months after the purchase is made. We have to wait two months to avoid PayPal chargebacks and prevent fraud. You can always track your stats and balance, though, from the Backstage area. - My Question Isn’t On This List.
That’s because it hasn’t been asked that frequently. Feel free to Contact MatthewEbel.net and ask anyway… you might just get your question posted here so others can find the answer!
